As a manager, one needs to understand that motivating employees to perform to the best of their abilities necessitates cordiality from management. The following techniques seem to be the most applicable to managing customer service accordingly:

  • Know your employees
  • Greet your employees every day
  • Understand their needs
  • Provide incentives that align with performance standards
  • Praise employees in public and counsel them in private
  • Communicate organizational goals and objectives in simple terms
  • Work with employees to learn what they need and see it as a benefit

 

1.Motivation Techniques Using A Flex Scheduling System 

Other motivation techniques comprise flex scheduling, employee involvement in the organizational decision-making process, and real employee development programs. For some employees, being able to work a flex schedule is a great motivating incentive.  Flex schedule is the process of permitting employees to work different hours.  For example, an organization operating from 7:00 am to 11:00 pm may allow some employees to work hours between as long as all shifts are covered, and business needs are satisfied.

2.Using The Compressed Schedule Approach

One technique can be the use of compressed schedule that allows some employees to work 10 hours in four days rather than eight hours in five days.  Employees get three days off instead of two; for some of them, this technique would mean a lot.  Management needs to employ a participative/democratic leadership style; communication is the key to accommodating employees.

3.The Use of Various motivating techniques

Using a variety of motivating techniques is helpful in improving efficiency, better organizational performance, and bringing happiness to employees. To use these techniques effectively, members of management ought to apply psychological approaches because not every employee would react the same way. In the hospitality industry, for example, employees may be encouraged and sometimes compelled to know regular guests (i.e., customers) as part of providing excellent customer service.

4.Managers Should Know Employees Like Employees Know Customers

The more managers know about employees, the more effective they can be when utilizing some motivation techniques. Members of management need to encourage employees daily and to manage in hospitable ways. Therefore, managers or owners need to remember that all employees are different from one another.

5.The Importance to Know How Two Employees Can Operate

It is important to know that two employees might not value acknowledgment or recognition from management equally.  By getting to know employees as individuals as well as knowing what each employee can do for the business, managers/owners are in a better position to deliver good, attentive service. It is important for managers to understand that motivating employees require knowing them well. When managers know their employees well, they can learn what motivates them. For example, an employee might have a financial need, indicating money would be an effective technique to keep that employee happy and productive.

6.You Should Know What An Employee Might Be Going Through

Another employee might be going through a family dispute or may have recently lost a loved one. The employee may not want to let management know what is going on his or her personal life for whatever reason. Nonetheless, if he or she is not operating at a standardized level, it is time for management to meet with that employee and have a cordial conversation. Employee effectiveness, as well as high performance, requires collaborative efforts by both management and employees. Mutuality helps management achieve more in the long-run. Management should utilize it wisely; that is, management motivates and values employees. In return, employees perform well on any given day. Organizational effectiveness should be aligned with employee retention and motivation.

Find more customer service and management tips by getting a copy of my book!

 

Managing-Customer-Service-Practical-Thrive

 

https://www.amazon.com/Managing-Customer-Service-Practical-Thrive/dp/0692348573