Great Customer Service Is The Secret To Grow Your Business

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Great Customer Service Is The Secret To Grow Your Business Did you know that customer service or, better yet, customer experience is taken for granted by many companies? It is the biggest mistake a small business owner could make. As an entrepreneur, you want to satisfy your customers through outstanding service to keep them returning. […]

Great Customer Service Is The Secret To Grow Your Business

Did you know that customer service or, better yet, customer experience is taken for granted by many companies? It is the biggest mistake a small business owner could make. As an entrepreneur, you want to satisfy your customers through outstanding service to keep them returning. Consider every client like a baby who constantly needs urgent help. It should not be a secret, but the reality is that most managers, CEOs, are either not concerned or do not know. This article will share the number one secret that you can use today to grow your business and get your customers to return. That secret is no more than customer service; if you differentiate yourself from your competitors, take good care of your customers, you will see positive results not that far down the road. You will succeed, and your business will grow. Customers are everything; therefore, you should pay attention and ensure everyone takes excellent care of each client in the organization.

Listen To Your Customers And Do Not Procrastinate 

Have you noticed that some organizations spend a lot of money advertising, but the conversion rates are minimum? It is partly because no one seems to be available to promptly solve each client’s problem. It is essential to understand that today’s customers are in a hurry and don’t have time to wait. If a customer calls your business, sends you a request online, an email, or a simple text, you need to be attentive. You or your team members need to be responsive and work with the customer right away. Why? Because not all clients are window shopping, and many of them are ready to do business with you, negotiate. 

So, if customers are ready to buy, you need to take advantage of that opportunity. Communication is the key to providing excellent service and a memorable experience; it is imperative in today’s business environment. First of all, it’s about communication. You need to communicate with your customers so that they will see how much you value them. Such an approach is part of the secret, whether they ask questions or pay you money.

Provide Value And Exceed Expectations

Currently, most companies, including yours, may have raised prices because of inflation, the pandemic. You need to provide value to every customer you deal with. The value could be that you are available when the customer reaches out to you. The value could be that you are providing a product or service delivered on time. If you promise that something will be delivered within two or three days, make an effort and provide such a product or service in one or two days. Be a hero and surprise your customers; they could appreciate your service effectiveness. Remember that some customers could tolerate you, but just a little bit. If things are happening on time or right, some of your clients could get to a point where they will go somewhere else. You do not want to be in that predicament. You would like to be the business owner that customers always talk about the service. It can be beneficial; customers go to your establishment and can take selfies. Then, they post their selfies on social media. Those types of customers, believe it or not, could promote your business without you knowing. They may do so because of the kind of service they receive from you and your employees.

The Importance of Employee Training 

If you don’t train your employees on the importance of customer service, your business will struggle. So, you, the business owner, and your employees need to be on the same page to provide a high level of customer service. Why is this so important? Because when you do that, you’re going to differentiate. It is all about keeping a positive to serve right. It is not about negativity; yes, I can talk about all those negative experiences that people have had, including myself. However, ain’t going to help you; what will is to be different.

Strive To Grow And Learn If You Do Not Know 

Now that you understand how great customer service the secret to your business is, it is time to celebrate and not feel a sense of shame. Please remember that you may have gotten into the business because of your unique circumstance. Maybe you didn’t know that focusing on excellent customer service could help you grow. You may not have a background in customer service, or you didn’t go to college to study hospitality. When you study hospitality work in hotels, restaurants, cruise lines, of course, you’re going to be trained on that. Maybe you went to school for something else. A factor to consider is that you probably didn’t have a chance to go to school for many reasons. If you don’t know, guess what? No one knows everything. One thing you can do is to get training by investing in yourself. Get a business coach, a business consultant who can guide you through in terms of you focusing on customer service. That’s okay because you are not alone if you don’t know. There are a lot of people like you who do not know. The takeaway point is that if you don’t know, seek help and become a customer service expert. You can excel when it comes to providing outstanding customer service to every customer who deals with you and every potential customer who is dealing with you. In the end, it is what matters. If I can help you, contact me for your business consulting and training needs, it is that simple.

 

Please contact me for your business consulting and training needs!
Mobile: +1 (954) 534-1813
Email: dario@drvinstitute.com

 

 

About the author

Dr. Dario Vasquez, President

Dario’s educational background is as follows: a Doctorate in management, an MBA with a concentration in leadership for managers and a bachelor of science in hospitality management. He is a Certified ServSafe Instructor and Proctor by the National Restaurant Association of USA.

Any Questions? Get in touch and start today!

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