One-Day Management Training Courses

The best way to learn and acquire managerial skills in one day with the DRV Institute of Management.

Management is the process of carrying out business activities through people, employees using financial, material, and informational resources to achieve ideal goals in a company. Managers need the ability to lead a business organization efficiently. It is the ability to manage people from different cultures. Management involves sharing the organizational culture with employees. It is about taking responsibility when something does not go as planned and celebrating success collectively when something goes right.

 

Fundamentals of Customer Service

  • Location: Online
  • Duration: One day
  • Focus: Attentiveness, understanding, caring, valuing, and following up
  • Intended audience: service employees
  • Price: $300 per person (includes a certificate). Please contact Dario for group pricing

 

What Would Clients Learn From This Course?

A business without attentive customer service is like a computer without software, it doesn’t go anywhere. Are some of your customers not returning or some of your employees not staying? Then, you need to take this one-day fundamentals of customer service training course. The trainer would be sharing research findings and empirical evidence from more than 17 years in the hospitality industry.

 

In just one day, the DRV Institute of Management will help you and your employees deliver effective services to new and current customers, engage in preventing problems, and walk away with best practices on how to employ unique strategies. emerging trends, service matters, engaging your customers, use of friendly Websites, leadership, effective management, the best way to seek customer feedback, employee motivation, and exceeding expectations with value. This one-day course enables you to immediately start using what you learn to grow your business the right way. This is the most convenient and affordable way to get practical training in business without spending years in college and paying a large amount of money. This is an extremely valuable tool for you or someone who is new to the business and wants to learn the right way.

Essential Management & Global Practices

  • Location: Online
  • Duration: One day
  • Focus: general management, managing various resources, managerial decision making, local & global strategies
  • Intended audience: business owners
  • Price: $400 per person (includes a certificate). Please contact Dario for group pricing

 

What Would Clients Learn From This Course?

When it comes to management, it is about understanding that it is a science. Clients would learn about key components and the importance of taking a practical approach to growth. Clients would learn why some companies thrive when others demise. Moreover, clients would learn the ins and outs of running a business from a practicing manager. industry expert and educator committed to helping those in business.

This one-day management course provides fundamental management skills and knowledge of global business to compete in the current global environment. The training focuses on factors that contribute to successful organizational performance. In one single day, Dario Vasquez will help you on acquiring or enhancing key skills about general management, managerial decision making, strategies, and key managerial practices. You will walk away with a wealth of hands-on information about, planning, customer service, employee retention, employee motivation, increasing sales, empowerment, organizational culture, country culture, globalization, export, and leadership. You would put your new management skills in practice and increase performance, effectiveness, and obtain positive results.

This is the most convenient and affordable way to get practical training in business without spending years in college and paying a large amount of money. This is an extremely valuable tool for you or someone who is new to the business and wants to learn the right way.

 

Training Method

The training format is online using the Zoom video conferencing where the trainer and participants interact live! If clients prefer, the training can be facilitated on-site (at the clients’ location) based on the number of people as long as arrangements are made beforehand. Before participating in the one-day management training courses, you can read publications, watch YouTube videos, and buy books at the DRV Institute of Management. These are valuable sources because they provide preliminary information on what you will learn from different courses. Start enhancing your professional, business, or managerial skills in one day to stand out and create wow moments. The DRV Institute of Management is ready to help.

Please check out the resources below:

 

Buy book (s)

Managing Customer Service: Practical Guide to Thrive

https://www.amazon.com/Managing-Customer-Service-Practical-Thrive/dp/0692348573

 

Watch Youtube Videos

The Customer is Right

https://www.youtube.com/watch?v=hmsYDZVADP0

 

How You Can Grow Your Business

https://www.youtube.com/watch?v=dgJ5dffIR6A

 

Publications

The Value of High-Quality Customer Service and Care in the Higher Education Classroom

 

Employee Retention for Economic Stabilization:

A Qualitative Phenomenological Study in the Hospitality Sector