90 minutes

It is essential for an organization to provide excellent customer service to its clients. Excellent customer service leads to customer retention, increased profitability, credibility, and good reputation. It is achieved through constant satisfaction. An organization needs to have satisfied employees to create an environment that is conducive to the delivery of excellent customer service. Tourism is a thriving industry, but are you aware how it can help boost your company or industry? This online training seminar will provide participants with 21st century techniques to attract and retain customers and employees.

Duration: 90 Minutes