Fundamentals of Customer Service
This training course is designed for individuals who are interested in getting fundamental customer service skills. The course focuses on factors that contribute to providing outstanding customer service. The course provides the students with basic concepts and current trends in the customer service industry. Through actual case studies, the students analyze organizations that have implemented successful customer service strategies. Topics include emerging trends, service matters, engaging your customers, use of friendly Websites, leadership, seek customer feedback, employee motivation, exceeding expectations with value, and more.
Duration: Six (6) weeks