Location:

Online

Duration:

One day

Focus:

Attentiveness, understanding, caring, valuing, and following up

Intended audience:

Service employees

What Would You Learn From This Course?

A business without attentive customer service is like a computer without software, it doesn’t go anywhere. Are some of your customers not returning or some of your employees not staying? Then, you need to take this one-day fundamentals of customer service training course. The trainer would be sharing research findings and empirical evidence from more than 17 years in the hospitality industry.

In just one day, the DRV Institute of Management will help you and your employees deliver effective services to new and current customers, engage in preventing problems, and walk away with best practices on how to employ unique strategies. emerging trends, service matters, engaging your customers, use of friendly Websites, leadership, effective management, the best way to seek customer feedback, employee motivation, and exceeding expectations with value. This one-day course enables you to immediately start using what you learn to grow your business the right way. This is the most convenient and affordable way to get practical training in business without spending years in college and paying a large amount of money. This is an extremely valuable tool for you or someone who is new to the business and wants to learn the right way.

Training Method

The training format is online using the Zoom video conferencing platform, where the trainer and participants interact live! If clients prefer, the training can be facilitated on-site (at the clients’ location) based on the number of people, and arrangements occur beforehand. Start enhancing your professional, business, or managerial (customer service) skills in one day to stand out and create wow moments. Dario from the DRV Institute of Management is ready to train you the right way.